Order & Batch Tracking Automation
We moved an order process scattered across phone, WhatsApp and email into a single-panel system.
Order channels merged into one panel
Challenge
Orders came in scattered across phone calls, WhatsApp and email; every request meant a quote built by hand, while batch/lot numbers and shipment status lived in separate spreadsheets. With nothing consolidated, the same question got asked to multiple people and tracking an order's status took real time.
Solution
We built an order management system that turns an incoming request into a quote automatically and keeps batch/lot numbers and shipment status in one panel. Customers get automatic status updates, and past quotes and orders are searchable from a single place.
Result
Order channels merged into one panel, and the back-and-forth of status questions disappeared. The team spends its time on production and customer relationships instead.